policies

When purchasing at gilaldor.com you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms through carefully before purchasing.

 

Payment

We accept the all debit and credit cards. We don’t charge any fees for credit card payments. You can choose to pay either with your credit card or via a PayPal account.

 

Purchase

In order to purchase items at gilaldor.com you must fill in your personal information and payment information. Once your order has been placed you will receive an auto-generated order confirmation via email.

 

Currency

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.

 

Delivery

We ship to wherever you are, but for faster and easier delivery we suggest that you use a business address for delivery. The delivery guidelines below are approximations and not a guarantee of delivery within the stated time:

Please note that when shipping to outside of Israel the order will have to go through the customs authority for clearance – this is not included in the approximate delivery time.

 

COVID-19

You might experience delay in deliveries, since regulations are changing on a daily basis and this might prolong custom clearance and the like.

 

Shipping

All goods are sent from Israel and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. We carefully pack goods in protective boxes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to studio@gilaldor.com

 

Returns and Exchanges

Items bought from Gil Aldor Studio are fully returnable within 14 days upon receipt. The items must be returned unused and in the same condition as they were upon receipt, in the same original packaging. Returns and exchanges happens at your own risk and expense, and is to be handled by you.

If you wish to return your order, please contact us by email with your order number and the reason for returning. Please contact us at studio@gilaldor.com before sending back the item, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you.

When we have received the item and approved the return we will transfer the purchase amount to your account within 14 days. Please remember to keep your post office receipt as a documentation that the goods have been sent.

  

Security

All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). In other words only 'iCount' and 'Paypal' have access to your data. It is not possible neither for us nor any other unauthorised entity to see or read data, which is exchanged in connection with the purchase.

 

Costums Duty and VAT

If you order from a country outside of Israel, local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

 

Colors

We cannot guarantee that colors in the website are fully equivalent to the items’ actual colors. This depends partly on the color settings of your computer/phone and monitor.

  

Copyright

The content on this website is protected by intellectual property rights and belong to Gil Aldor Studio. Any material on the website, including image pictures, designs and graphics, may not be reproduced, and it may not be used commercially without referring to Gil Aldor Studio.